FAQS
How long does it take to process my order?
Orders are processed within 1-2 business days . Processing times may vary during high-demand periods.
2. What shipping methods do you offer?
En domestic orders we offer the following shipping options:
- Standard Shipping: 4-6 business days
- Express Shipping: 2-3 business days
- Priority Shipping: Fastest delivery option (1-2 business days)
3. How much does shipping cost?
Shipping rates vary by destination and shipping method. You can see the exact shipping cost at checkout. We also offer free shipping on orders over $150.
4. Do you ship internationally?
Yes! We ship to multiple countries worldwide. See our International Shipping Rates & Estimated Delivery Times section for details.
5. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package.
6. What if my order is delayed?
Delivery times may be affected by weather, customs processing, or high order volumes. If your order is significantly delayed, please contact us at info@dolldesignboutique.com
7. What happens if my package is lost or stolen?
- We are not responsible for lost or stolen packages.
- If your order is marked as "delivered" but you haven't received it, check with your neighbors or contact the shipping carrier.
- If you need assistance, reach out to us at info@dolldesignboutique.com
8. Do I have to pay customs or import taxes?
For international orders, customers are responsible for any customs fees, import duties, or taxes imposed by their country.
9. Can I change my shipping address after placing an order?
If your order has not yet been processed, you may request an address change by contacting us at info@dolldesignboutique.com as soon as possible.
10. Do you offer same-day or overnight shipping?
Currently, we do not offer same-day shipping. However, our Priority Shipping option is the fastest available.
