SHIPPING POLICY
At DOLL, we are committed to delivering your orders quickly and securely. Below, you will find detailed information about our shipping process, rates, and policies.
1. Order Processing Time
- Orders are processed within 1-2 business days
- Orders are not processed or shipped on weekends or holidays.
- If there are delays due to high order volume or unforeseen circumstances, we will notify you via email.
2. Shipping Methods & Estimated Delivery Time
Shipping costs are calculated at checkout based on the destination and selected shipping method.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 4-6 business days | FREE |
| Express Shipping | 2-3 business days | $16 |
| Priority Shipping | 1-2 business days (Fastest) | $22 |
| International Shipping | 2-4 business days | $16 |
Priority Shipping: This option ensures the fastest delivery time available for your location. If you need your order urgently, we recommend choosing Priority Shipping at checkout.
Free Shipping: We offer free shipping on orders over $150 in express shipping
Delivery times may vary based on location, weather conditions, and courier delays.
3. Shipping Destinations
We currently ship to:
Domestic United State.
International shipping available.
4. Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can track your package on courier’s website or via our Track My Order page.
- If you do not receive a tracking update within 1-2 days, please contact us at info@dolldesignboutique.com
5. Lost, Stolen, or Incorrect Orders
-
Lost or Stolen Packages:
- DOLL is not responsible for lost, stolen, or misdelivered packages due to incorrect shipping details provided at checkout.
- If your package is marked as delivered but you haven’t received it:
- Check with neighbors or your local post office.
- Contact the shipping carrier for assistance.
- If the issue persists, email us at [your email] for further support.
-
Damaged or Incorrect Orders:
- If your order arrives damaged or you receive the wrong item, contact us within 2 days of delivery at info@dolldesignboutique.com
- Provide your order number and clear photos of the issue.
- We will review your case and offer a replacement or refund if applicable.
6. Customs, Duties & Taxes (For International Orders)
- Customers are responsible for any customs fees, import duties, and taxes applied to international orders.
- We are not responsible for delays caused by customs processing.
7. Contact Us
If you have any questions about your shipment, feel free to contact us at info@dolldesignboutique.com
