Once your return package is on the way back to our warehouse the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows Delivered. Please allow up to 7 business days for the refund to be processed back to your original form of payment.

Return and Exchange Policy

Clothing and Shoes:
We offer exchanges for clothing and shoes within 30 calendar days from the date of receipt of your order. Products must be in their original condition, unused, unwashed, and with all original tags attached. To initiate an exchange, please contact us via our customer service email at info@dolldesignboutique.com, including your order number and the item you wish to exchange.

Accessories:
Unfortunately, we do not accept exchanges on accessories due to hygiene and safety reasons. Please make sure to carefully review the product details before completing your purchase.

Conditions for Exchange:

• Products must be in perfect condition (unused, undamaged, and with original tags).
• Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
• The exchanged item must be of equal or greater value. If the item selected for exchange has a higher price, you will be required to pay the difference.

We apologize that you received a damaged item. Please send a photo of the damaged product to info@dolldesignboutique.com with your information and we would be happy to help you with a resolution. Please note, Make sure to send the email on the same day you receive your order.

Goods are classified as faulty if they are received damaged, or where a manufacturing fault, items are not considered faulty and are as a result of normal wear and tear.

If your item is faulty upon receipt, you may return it for a refund, please send us email to info@dolldesignboutique.com.

Register for an account here: and enjoy the following benefits:

• Track your orders and review past purchases
• Save your addresses for quicker check out
• Manage your account details, address book and email preferences

DOLL  is sold exclusively at our Website Dolldesignboutique.com

We are working hard to do another restock soon. Please navigate to a product and click Join The Waitlist for the desired item to be one of the first notified when it is back in stock.

Once an order is placed, please allow one to two business days for the order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with your tracking information so you may track the package online. Please note that your item will be delivered according to the shipping method you selected."

Please contact info@dolldesignboutique.com or call us
+1 786 689 4189 if you have not received your Delivered order or it has been lost in transit by the carrier and we would be happy to assist.

Yes, we offer standard and express shipping options to most countries. For more information about international shipping visit out Website Dolldesignboutique.com

DOLL orders begin processing as soon as submitted and typically cannot be stopped or changed. However, once your order has shipped, if you need to edit or correct any address information, we recommend reaching out directly to the shipping carrier. Please note that modifying addresses or shipping methods can significantly impact the delivery processing time(s) and may incur fees, which are paid by the customer directly to the carrier.

Here are the specific instructions for our various carrier types:

UPS (Domestic Orders):
Create a My Choice UPS account for free address updates: UPS My Choice

USPS (Domestic Orders):
Use USPS Package Intercept to make address changes: USPS Package Intercept

DHL (International Orders):
You can change your delivery address, reschedule your delivery date/time, request to collect your shipment from a ServicePoint or place your shipment on a vacation hold using On Demand Delivery site.

We accept Visa, MasterCard, American Express, and Discover cards. Your card will be charged once your order has been shipped.

You can also choose to pay with PayPal or shopPay.

ShopPay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.

The easiest way to make sure you're on top of all of our best deals is to open a DOLL customer account and opt into DOLL marketing communications. A DOLL profile is free, and you'll be the first to hear about exclusive offers and sales—including discounts. Please remember that only discounts provided directly by DOLL are valid.

Codes from any source other than DOLL are not valid and will not successfully apply to orders placed on Dolldesignboutique.com

Register your DOLL customer account and opt-into emails info@dolldesignboutique.com

Check out the DOLL Size Guide find Solutionwear measurements.

At DOLL, we are committed to the highest ethical standards and legal compliance in all aspects of our business and product supply chain. We only work with suppliers and vendors who we believe in and share our commitment to sustainability, accountability and transparency.