Shipping
SHIPPING POLICY
At DOLL, we are committed to delivering your orders quickly and securely. Below, you will find detailed information about our shipping process, rates, and policies.
1. SHIPPING METHODS & ESTIMATED DELIVERY TIME
Below you will find our estimated shipping times and costs by region:
| Region | Estimated Delivery Time | Cost |
|---|---|---|
| United States | 4-6 business days | FREE |
| Mexico | 4-6 business days | FREE |
| Rest of the World | 6-10 business days | $12 |
2. ORDER PROCESSING TIME
- Orders are processed within 2-3 business days.
- Orders are not processed or shipped on weekends or holidays.
- If there are delays due to high order volume or unforeseen circumstances, we will notify you via email.
3. CUSTOMS, DUTIES & TAXES
- Customers are responsible for any customs fees, import duties, and taxes applied to international orders.
- At checkout, all appropriate taxes will be added to the order total.
- We are not responsible for delays caused by customs processing.
To the extent that we are required by law to charge and collect taxes on products that we sell, such taxes are charged based on the tax laws applicable to the location to which the order is being shipped or delivered. At checkout, all appropriate taxes will be added to the order total. The tax amount displayed during checkout is an estimate of the tax applicable to your order. This amount may vary slightly from the actual amount of tax payable in connection with your order due to different tax rates which apply as a result of the origin and destination of the item(s) being purchased, as well as other factors.
4. ORDER TRACKING
- Once your order is shipped, you will receive a tracking number via email.
- You can track your package on the courier’s website.
- If you do not receive a tracking update within 1-2 days, please contact us at info@dolldesignboutique.com.
NEED HELP?
If you have any questions about your shipment, feel free to contact us at info@dolldesignboutique.com.