REFUND & RETURN

At Doll we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may request a return or exchange following our policy.

1. Conditions for Returns and Exchanges

We accept returns or exchanges in the following cases:

  • The item arrived defective or damaged.
  • You received the wrong product.
  • The product has not been worn, is in its original condition, and has all tags intact.

We do NOT accept returns if:

  • The item has been worn, washed, or altered.
  • It is a sale or clearance item.
  • It is a personal hygiene or intimate wear product.
  • More than 30 days have passed since you received the order.

2. How to Request a Return

If you meet the conditions, follow these steps:

  1. Send an email info@dolldesignboutique.com
    with the subject: "Return Request - [Order Number]."

Include the following details:Your name and order number.Reason for the return.Photos of the item if it is damaged or incorrect.Our team will review your request within 48 hours and provide further instructions.

3. Return Shipping

  • Once your return is approved, you will receive the return shipping address.
  • The customer is responsible for the return shipping cost unless the item is defective or incorrect.
  • We recommend using a shipping service with tracking, as we are not responsible for lost packages.

4. Refunds

  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed within 5-10 business days) via the original payment method.
  • If you paid with a credit or debit card, the refund time depends on your bank.

5. Exchanges

If you want to exchange an item for a different size or style:

  • Ensure the item meets the return conditions.
  • Contact us at [your email] to check availability.
  • The customer must cover shipping costs for exchanges.

6. Exceptions & Considerations

  • Sale and clearance items are not eligible for returns.
  • We are not responsible for damages caused by improper use.

If you have any questions, feel free to contact us at info@dolldesignboutique.com

Thank you for shopping at Doll.