Shipping policy
LOST, STOLEN, OR INCORRECT ORDERS
Lost or Stolen Packages
- DOLL is not responsible for lost, stolen, or misdelivered packages due to incorrect shipping details provided at checkout.
- If your package is marked as delivered but you haven’t received it:
- Check with neighbors or your local post office.
- Contact the shipping carrier for assistance.
- If the issue persists, email us at info@dolldesignboutique.com for further support.
Damaged or Incorrect Orders
- If your order arrives damaged or you receive the wrong item, contact us within 2 days of delivery at info@dolldesignboutique.com.
- Provide your order number and clear photos of the issue.
- We will review your case and offer a replacement or refund if applicable.